Gadre Mobile App Policy

Privacy Policy

Last Updated: April 2024 Company: Gadre Marine Export Pvt Ltd.

This Privacy Policy describes how Gadre Marine Export (“we”, “us”, or “our”) collects, uses, and shares your personal information when you use the Gadre Seafood mobile application (the “App”) or make a purchase from our website (store.gadre.co.in).

By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you use the Gadre Seafood App, we collect the following types of information to provide you with the best possible service:

  • Contact Information: We collect your Name, Email Address, Phone Number, and Physical Delivery Address when you create an account or place an order.
  • Financial Information: When you make a purchase, payment information is collected securely via our third-party payment gateway (Razorpay). We do not store full credit card numbers on our servers.
  • Identifiers: We collect your User ID (Account ID) and Device ID.
  • Usage Data: We collect analytics regarding how you interact with the App, such as "Product Interactions" (items you view or add to your cart).
  • Diagnostics: We collect anonymous performance data and crash logs to ensure the App runs smoothly.

2. How We Use Your Information

The data we collect is used strictly for the following purposes:

  • App Functionality (Fulfilling Orders): Your Contact Information and Financial Information are required to process payments, organise delivery, and provide customer support.
  • Marketing & Advertising: With your consent, we may use your Contact Info to send you promotional emails or SMS messages regarding Gadre Seafood offers.
  • Analytics & Tracking: We use Identifiers (User ID/Device ID) and Usage Data to track the effectiveness of our marketing campaigns. This helps us understand which advertisements lead to app traffic and product purchases.
  • Notifications: We use your Device ID to send transactional push notifications (e.g., "Your order is out for delivery") and promotional alerts.

3. Third-Party Sharing and Tracking

We partner with trusted third-party services to operate the App. These parties only have access to the data necessary to perform their specific functions:

  • Shopify: Serves as our core e-commerce backend platform for user accounts and order management.
  • Razorpay: Securely processes all financial transactions.
  • OneSignal: Manages and delivers push notifications to your device.
  • Popcoins: Powers our rewards and loyalty programme. It may access limited user data, such as order details and identifiers, to allocate, track, and redeem reward points.
  • Facebook SDK & AppsFlyer: We utilize these platforms for marketing analytics. They use your Identifiers and Usage Data to track campaign performance across platforms. Apple considers this functionality "Tracking," and you can opt out of cross-app tracking within your device's native iOS/Android privacy settings.

4. Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide our services and comply with legal obligations.

Your Right to Delete: You have the right to request the permanent deletion of your account and all associated personal data.

  • In-App: You can instantly delete your account by logging in, navigating to the Profile tab, tapping Legal & Policies, and selecting Delete My Account.
  • Via Email: You may also request data deletion by contacting our support team directly.

5. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at: